Last updated: 23 August 2025

Foilers Auto Accessories Trading LLC (“Foilers”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your Personal Data when you visit foilers.ae (the “Website”), contact us via phone/WhatsApp/email, submit an enquiry or booking form, or interact with our social media and ads (collectively, the “Services”).

This Policy is designed to comply with the UAE Personal Data Protection Law – Federal Decree‑Law No. 45 of 2021 (PDPL) and its implementing rules. If you are located in a UAE financial free zone (e.g., DIFC or ADGM) additional local data protection rules may also apply.

1) Who we are & how to contact us

Controller: Foilers Auto Accessories Trading LLC, Dubai, United Arab Emirates.
Website: https://www.foilers.ae/
Email (privacy enquiries): callus@foilers.ae
Phone/WhatsApp (general enquiries): +971 55 212 1786; +971 4 299 0072

If you have questions about this Policy or wish to exercise your privacy rights, please email us with the subject line “Privacy request”.

We may designate a Data Protection Officer or privacy contact point; if we do, we will update this Policy with their contact details.

2) What Personal Data we collect

We collect and process the following categories of Personal Data, depending on how you interact with us:

A. Identification & contact details – name, email, phone/WhatsApp number, city, preferred language.
B. Vehicle & service details – vehicle make/model/year, colour, VIN (if provided), requested service (e.g., wrap/PPF/ceramic/tint/detailing), photos/videos you upload or send.
C. Communications – enquiry/booking messages, call recordings/voicemails (if our telecom provider records for quality/training), WhatsApp chats, and social media DMs/comments.
D. Transactional – service history, quotes, invoices, payments (handled by our payment provider; we do not store full card numbers).
E. Technical/usage data – device and browser type, IP address, approximate location, pages visited, buttons clicked, campaign/UTM parameters, and similar data collected via cookies, pixels, and SDKs.
F. Job applications (if applicable) – CV/resume, qualifications, employment history, references, eligibility to work in the UAE.

We do not intentionally collect special categories of data via the Website (e.g., health data) and we do not knowingly collect data from children under 18.

3) How we use your Personal Data (purposes & legal bases)

We process Personal Data only for specified purposes and under a lawful basis allowed by the PDPL.

a) Provide and manage the Services (contract/legitimate interests):

  • Responding to enquiries and booking requests, preparing quotes, scheduling vehicle drop‑off/pick‑up.
  • Providing after‑service support, warranty verification, and service reminders.

b) Communication (consent/legitimate interests):

  • Calling or messaging you about an enquiry or scheduled service.
  • WhatsApp Business chat following your opt‑in (when you click “WhatsApp us” or message us first).

c) Marketing & advertising (consent/legitimate interests):

  • Sending updates, offers, and service launches by email/SMS/WhatsApp/phone (you can opt out at any time).
  • Running online ads and measuring performance using analytics and advertising tools.

d) Website operations & security (legitimate interests/legal obligation):

  • Operating, securing, troubleshooting and improving the Website.
  • Detecting and preventing fraud, abuse, or prohibited activities.

e) Legal, compliance & risk (legal obligation/legitimate interests):

  • Record‑keeping, responding to lawful requests from authorities, enforcing our terms, defending legal claims.

4) Cookies, pixels & similar technologies

We use essential cookies to make the Website work and, with your consent (where required), optional cookies/pixels for:

  • Analytics (e.g., Google Analytics 4) – to understand how visitors use the site.
  • Advertising/retargeting (e.g., Meta, Google Ads, TikTok) – to deliver and measure ads.
  • Spam protection (e.g., reCAPTCHA) – to secure forms.
  • Embedded media (e.g., Instagram, YouTube/Vimeo) – to display videos or posts; these services may set their own cookies.

You can control cookies via our cookie banner, your browser settings, or the opt‑out mechanisms provided by each provider. If you disable non‑essential cookies, some features may not function as intended.

5) WhatsApp, calls & social media

If you contact us via WhatsApp Business, your profile name, phone number and message content are processed by WhatsApp/Meta under their terms and privacy policy. If you call our numbers, our telecom provider may process call metadata and, if enabled, call recordings. When you engage with us on Instagram, Facebook, YouTube or other platforms, your interactions are also governed by those platforms’ privacy policies.

6) Who we share Personal Data with

We share Personal Data only as needed for the purposes above, including with:

  • Service providers/processors – web hosting, CRM, booking and messaging tools, analytics/ads platforms, email/SMS gateways, payment processors, IT/security vendors.
  • Business partners – film/foil/PPF, tint and detailing product suppliers for warranty registration or product support.
  • Professional advisers & authorities – legal, accounting, insurers, regulators or law enforcement when legally required.

We require processors to handle Personal Data securely and only under our instructions.

7) International transfers

Our Website, cloud tools and processors may store or access Personal Data outside the UAE. Where we transfer data internationally, we apply appropriate safeguards (e.g., contractual clauses, technical measures) consistent with PDPL requirements.

8) Data retention

We retain Personal Data only as long as necessary for the purposes collected and to meet legal, accounting or reporting obligations. Typical retention periods:

  • Enquiries & bookings: up to 24 months after last interaction.
  • Customer/service records & warranty data: up to 7 years (or longer if required by law/warranty).
  • Marketing lists: until you unsubscribe/opt‑out or your consent is withdrawn.
  • Job applications: 12 months unless you join us sooner or ask us to delete earlier.
  • Logs and security records: up to 12 months, unless needed for investigations.

We may anonymise data for analytics; anonymised data is not Personal Data.

9) Your rights under the PDPL

Subject to conditions and exceptions in the law, you may:

  • Access your Personal Data and obtain information about how we process it.
  • Rectify inaccurate or incomplete data.
  • Erase your data in specified circumstances.
  • Restrict or object to certain processing.
  • Withdraw consent at any time (does not affect processing before withdrawal).
  • Data portability – receive your data in a machine‑readable format where applicable.
  • Not be subject to decisions based solely on automated processing that significantly affect you.
  • Complain to the UAE Data Office or other competent regulator if you believe your rights have been infringed.

To exercise any right, please email callus@foilers.ae with proof of identity. We will respond within the timeline required by law.

10) Marketing preferences & calls

  • You can unsubscribe from marketing emails/SMS/WhatsApp at any time via the link/message instructions or by contacting us.
  • If you do not wish to receive telemarketing calls, tell us directly and/or register your number on the UAE Do‑Not‑Call system (where available). We honour applicable UAE telemarketing rules on hours and consent.

11) Security

We implement technical and organisational measures appropriate to the risk, including encryption in transit (HTTPS), access controls, least‑privilege practices, regular updates/patching, and vendor due diligence. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12) Third‑party links & embedded content

Our Website may include links to third‑party sites and embedded widgets (e.g., maps, social feeds, video players). We are not responsible for how those third parties process your data. Please review their privacy notices.

13) Changes to this Policy

We may update this Policy from time to time. Changes take effect when posted on this page with the “Last updated” date. If changes are material, we may provide additional notice.

14) How to contact the regulator (informational)

If you are not satisfied with how we handle your request, you may contact the UAE Data Office or, where relevant, the DIFC/ADGM data protection authorities. Contact details and procedures are available on their official websites.

Quick summary (not a substitute for the full Policy)

  • We collect contact, vehicle and usage data to respond to enquiries, perform services, secure and improve our Website, and run analytics/ads (with consent where required).
  • You can control cookies and opt‑out of marketing at any time.
  • We share data with service providers and partners as needed; some processing may occur outside the UAE with safeguards.
  • You have PDPL rights including access, correction, deletion, restriction, portability, and the right to complain to the regulator.

If you have any question about this Policy or your data, please write to callus@foilers.ae.